Last updated: May 2026
Who We Are
OurFamilyConnected is a service provided by Flarepath.com Ltd. We are committed to protecting your privacy and handling your personal data responsibly.
Contact: info@ourfamilyconnected.co.uk
What Data We Collect
We may collect the following information when you use our website or subscribe to our service:
- Contact details — name, email address, phone number, postal address (when you submit the order form)
- Device user information — name and relationship of the person using the device
- Technical data — browser type, IP address, pages visited (collected automatically via cookies)
- Communication data — messages, photos, voice recordings sent through the OurFamilyConnected system
How We Use Your Data
We use your personal data to:
- Process and fulfil your subscription order
- Set up and configure your OurFamilyConnected device
- Provide remote technical support
- Communicate with you about your subscription and service updates
- Improve our website and service
We will never sell your personal data to third parties.
Cookies
Our website uses cookies to:
- Essential cookies — remember your cookie consent preference
- Analytics cookies — understand how visitors use our website so we can improve it (only with your consent)
You can choose to accept all cookies or essential cookies only when you first visit our site.
Data Storage & Security
Your data is stored securely on servers located in the United Kingdom. We use encryption and access controls to protect your information.
Data Retention
We retain your personal data for as long as your subscription is active, plus a reasonable period afterwards for administrative purposes. You can request deletion of your data at any time by contacting us.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@ourfamilyconnected.co.uk.
Third Parties
We may share your data with trusted third parties only where necessary to provide our service, including:
- Hosting and infrastructure providers
- Remote support tools for device maintenance
Children's Privacy
Our service is not directed at children under 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this privacy policy, please contact us:
Email: info@ourfamilyconnected.co.uk
Company: Flarepath.com Ltd